Return and Refund Policy

At Risabelle, we value your satisfaction with your purchase and aim to provide a hassle-free return and refund process. Please read our policy carefully to see how we handle returns and refunds.

Returns:

We accept returns for eligible items within 30 days of your purchase. To be eligible for a return, your item must be in its original condition, unused and with the packaging intact.

Damaged Items:

We understand that sometimes your items may arrive in less-than-perfect condition. If you receive a broken, torn or damaged item, we will gladly offer you a full refund. However, a damaged box does not warrant a refund. To initiate a return for a damaged item, please contact us at support@risabelle.com within 30 days of receiving your order. We may require photographic or video evidence of the damaged item to process your request.

Return Shipping:

To return an eligible item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received by us. We are not responsible for any lost or damaged returns during transit.

We are dedicated to resolve any issues related to your purchase and want to ensure you are completely satisfied with your shopping experience at Risabelle.